FAQs-Shaanxi Shoulv Alu Formwork Technology Co., Ltd.

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What is your warranty policy?

We offer a comprehensive warranty on our products against manufacturing defects. The specific warranty period and terms depend on the product and will be detailed in the sales contract.

Do you provide technical support or installation guidance?

Yes, we provide detailed product manuals, installation videos, and drawings. For large projects, we can arrange for our engineers to provide online guidance or even on-site technical support (subject to agreement).

What if I receive damaged or defective products?

Please inform us immediately and provide photos/videos as evidence. We will investigate the cause and promptly arrange for replacement or compensation according to our terms and conditions.

How can I contact your customer service?

You can reach us through the contact form on our website, via email at shaanxishoulv@gmail.com, or by phone at 86+17392350431. Our business hours are Monday to Saturday, 9:00 AM - 6:00 PM GMT+8.

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